Keith Shirley

After my uncharacteristically negative comments about Webfusion – I wanted to highlight a shining example of good service that I’ve received.

A customer of mine has been using HelpDeskPilot for quite some time now. The are very happy with it and really missed it when their web server had problems. I was asked to help them restore the backup onto a new server.

The restore procedure and general setup of HelpDeskPilot is actually exceptionally easy. I had some issues with the hosting providers system and I can only say positive things about how helpful and patient the support at Helpdesk have been. They kept in regular contact and I knew they were working to fix it.

When I have problems – that’s what I want – to be able to trust that my supplier is really doing their best to get the problems solved and know that they will keep me updated.