http://www.keithshirley.ie/blog/2008/10/20/swap-places-with-your-customer/ Practical technology Fri, 16 Jul 2010 10:38:23 +0000 hourly 1 http://wordpress.org/?v=abc http://www.keithshirley.ie/blog/2008/10/20/swap-places-with-your-customer/comment-page-1/#comment-2884 Keith Wed, 05 Nov 2008 21:36:11 +0000 http://www.keithshirley.ie/blog/?p=96#comment-2884 I imagine a number of them are shocked in the process. Do you get any feedback as to how many people actually make changes? I imagine a number of them are shocked in the process. Do you get any feedback as to how many people actually make changes?

]]> http://www.keithshirley.ie/blog/2008/10/20/swap-places-with-your-customer/comment-page-1/#comment-2882 Justin Knecht Wed, 05 Nov 2008 19:32:36 +0000 http://www.keithshirley.ie/blog/?p=96#comment-2882 We do this very exercise in a workshop on service delivery and people take turns making the calls on their mobiles. It is a fabulous exercise that every customer should try. We do this very exercise in a workshop on service delivery and people take turns making the calls on their mobiles. It is a fabulous exercise that every customer should try.

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